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Shipping & Returns

Shipping and Handling: 

All Continental U.S. orders placed Monday – Friday before 12:00 pm (Pacific Standard Time) will ship out the same day. Any orders that are placed after 12:00 pm PST will be shipped out the following business day. Please allow 1-3 days for processing prior to shipping. If an order is placed on a Saturday or Sunday, it will ship out the following Monday (excluding Holidays).  All International orders will be shipped out the following business day from when they are placed.

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Shipping Rates:

Calculated shipping rates are based on the address and the weight of the order.

United States

USPS Priority

3 – 5 Business Days

FREE

UPS 2-Day 

2 Business Days

N/A


International

SERENEDE proudly ships worldwide. Our International Shipping rates are as follows below:

USPS Priority Mail International

6 –14 Business Days*

Calculated Rate

DHL Express Worldwide

6 –14 Business Days*

Calculated Rate

 

 ORDER CUTOFF TIME:

Orders placed before 12PM WEST / 9AM EAST / 10AM CENTRAL will ship out the same day. Orders placed after the cutoff will be shipped out the following business day.

Depending on your location, you may be held responsible for customs duties and fees on your international order.  Additionally, some international orders may receive delays at the destination’s customs office.  Unfortunately, we cannot control the fees that you are charged at customs, the delays, nor can we predict what they may be.  We suggest that you contact your local customs office for additional information. Packages that are returned due to customs hold ups will be refunded to the customer once the items are received back in. Shipping fees will not be refunded.

Returns, Exchanges and Store Credits:

SALE

Due to limited quantities, all sales are final on SALE merchandise and BOGO deals. 

Online

Online returns are easy.  If for any reason you are unhappy with an item that you purchased from Serenede.com, you may return it within 7 days of receiving the item for either an exchange or a store credit or refund. To make a return* or exchange, you MUST fill out a “return” form. You can obtain this form simply by emailing us at contact@serenede.com // Once you receive the return form, you have 5 business days to send us your return package and tracking number. We schedule returns to ensure all return packages are approved and accounted for.

 

ATTENTION: If you decide to ship back your items WITHOUT a return form and the 7-day mark has passed, you are responsible for the reshipment of the SAME items back to you. We will not accept the return. If you choose to not contact us with reshipment payment, your items will be quarantined for 7 days and then restocked without a refund.

In addition, if your order is shipped back to us due to insufficient address or wrong shipping information you are responsible for the shipping fee. 

You may ship the package to our returns department once you contact customer service: 

SERENEDE

Attn: Serenede Returns Department

3011 South Croddy Way

Santa Ana, CA 92704

We recommend that you ship via a trackable and insured method back to our warehouse as SERENEDE cannot be held responsible for returned packages that were lost in transit prior to our receipt. Please specify what item you are returning as well as what item(s) you would like in exchange. If you would like store credit you can select “Store Credit”.  All store credits issued will only be valid for redemption in our online shop, Serenede.com, and are valid for one year from the issue date. 

Items must be returned in the following condition:

  • New Condition
  • Unworn, unwashed, unaltered
  • Tags must be attached

*Please allow 5 business days to process any returns or exchanges from the day our warehouse notifies us that your return has arrived. 

Restocking Fee

All refunds will be subject to a restocking fee of $5 plus $.75 per item. The fee will be deducted from the total amount to be refunded. 

(Damaged or exchanged returns are exempt from the fee.)

 

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