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Shipping & Returns

Shipping and Handling: 

All Continental U.S. orders placed Monday – Friday before 12:00 pm (Pacific Standard Time) will ship out the same day. Any orders that are placed after 12:00 pm PST will be shipped out the following business day.

Please allow 1-3 days for processing prior to shipping. If an order is placed on a Saturday or Sunday, it will ship out the following Monday (excluding Holidays). 

All International orders will be shipped out the following business day from when they are placed.

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Shipping Rates:

UPS® Ground is $5 flat rate. Free shipping on orders over $150 in the U.S.

United States

UPS Ground

 4 – 8 Business Days

$5 Flat rate

 

 

 FREE over $150


International

Flat rate of $28 or Free on International orders over $200

USPS International  

 8 – 21 Business Days

$28 Flat rate

 

 

FREE over $200


 

 ORDER CUTOFF TIME:

Orders placed before 12PM WEST / 9AM EAST / 10AM CENTRAL will ship out the same day. Orders placed after the cutoff will be shipped out the following business day.

Depending on your location, you may be held responsible for customs duties and fees on your international order.  Additionally, some international orders may receive delays at the destination’s customs office.  Unfortunately, we cannot control the fees that you are charged at customs, the delays, nor can we predict what they may be.  We suggest that you contact your local customs office for additional information. Packages that are returned due to customs hold ups will be refunded to the customer once the items are received back in. Shipping fees will not be refunded.

Returns, Exchanges and Store Credits:

SALE

ALL SALES ARE FINAL ON BLACKFRIDAY, CYBERMONDAY, FLASH SALES or any other promo discounted orders, including International Orders --- NO RETURNS, EXCHANGES or REFUNDS. 

Online

Online returns are easy.  If for any reason you are unhappy with an item that you purchased from Serenede.com, you may return it within 7 business days of receiving your order. To make a return* or exchange, you MUST fill out a “return” form. You can obtain this form simply by emailing us at contact@serenede.com // Once you receive the return form, you have 5 business days to send us your return package and tracking number.

RETURN TIME FRAME:

We schedule returns to ensure all returned packages are approved and accounted for by our warehouse. Please allow 7 business days for your return and/or exchange to get processed

All INTERNATIONAL ORDERS are FINAL SALE. 

 

ATTENTION: If you decide to ship back your items WITHOUT a return form and the 7-day mark has passed, you are responsible for the reshipment of the SAME items back to you. We will not accept the return. If you choose to not contact us with reshipment payment, your items will be quarantined for 7 days and then restocked without a refund.

In addition, if your order is shipped back to us due to insufficient address or wrong shipping information you are responsible for the shipping fee. 

You may ship the package to our returns department once you contact customer service and receive a RETURN FORM: 

SERENEDE®

Attn: SERENEDE® Returns Department

3011 South Croddy Way

Santa Ana, CA 92704

We recommend that you ship via a trackable and insured method back to our warehouse as SERENEDE® cannot be held responsible for returned packages that were lost in transit prior to our receipt. Please specify what item you are returning as well as what item(s) you would like in exchange. If you would like store credit you can select “Store Credit”.  All store credits issued will only be valid for redemption in our online shop, Serenede.com, and are valid for one year from the issue date. 

Items must be returned in the following condition:

  • New Condition
  • Unworn, unwashed, unaltered
  • Tags must be attached

*Please allow 7 business days to process any returns or exchanges from the day our warehouse notifies us that your return has arrived. 

Restocking Fee

All refunds will be subject to a restocking fee of $5 plus $.75 per item. The fee will be deducted from the total amount to be refunded. 

(Damaged or exchanged returns are exempt from the fee.)

 

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Midnight Black Jeans
Hi Ahmad, Our deliveries take 4-8 business days which is in your order confirmation and within your tracking email (not sure what you meant about taking a little longer). Tracking shows your order was delivered on 3/16/20 at 10:18AM (confirmed by driver). Please check your tracking for the PROOF OF DELIVERY notice that serves as proof. We DO NOT issue refunds for delivered packages. Please ask neighbors or other household members if they may have grabbed it. If you believe your package was stolen or misplaced please contact UPS and file an insurance claim --- https://www.ups.com/us/en/help-center/claims-support.page
I want every pair
Thekiddex
Work Jeans
bomb