We try our best to allow all online orders to go through, but unfortunately, fraud sometimes occurs. Our security system automatically cancels orders that are red flagged with specific fraudulent triggers. 

If your order was canceled incorrectly due to fraud, please email contact@serenede.com the following information: 

Your order number, Photo ID, and a photo of the credit card you wish to use. 

We work with law enforcement to build cases on individuals who conduct online fraud. We will prosecute to the furthest extent of the law for such actions.