Once your order ships you will receive an email with your shipping information. ( Sometimes the email goes into the junk folder, please double check and add us to your primary inbox. ) 💫
- How many days do I have to make a return?
- 10-Days from the confirmed delivery date. Must be in brand new condition with packaging and tags attached.
- ALL SALES ARE FINAL ON Black Friday, Cyber Monday and International ORDERS.
- International Orders are not eligible for returns.
- How do I request a return?
- To request a return, scroll down to the bottom. Once you tap [START YOUR RETURN] enter the order # found in your order confirmation email and the email on the order to login successfully. Please allow 48 hrs for all return requests to be reviewed. (Limit 1 return per order )
- What's the status of my return?
- Once your package arrives at our warehouse, we will verify the items and then email you the confirmation (please send us tracking so we can expect your return).
- Refunds --- 10 working days after arrival and verification.
- Store Credit --- 10 working days to receive SERENEDE® credit.
- Exchanges --- select STORE CREDIT to place a new order for the item you would like in exchange. This is a quicker, more efficient process to help you with size availability of high demand sizes and styles. (Policy Updated 01/24/21)
- My return was rejected, what do I do now?
- Returns that are sent to us stained, worn, smelly or used will be rejected at the time of inspection in which you will be responsible for a $10 rejected return shipping charge to retrieve your worn item(s). DO NOT RETURN WORN, USED or SMELLY ITEMS.
- Rejected returns invoices must be paid within 30 days after which they will be donated.
RETURN INFORMATION [ 10-DAYS ]
- All returns must be approved by customer support within 10-DAYS of receiving your order by submitting a request through our RETURN PORTAL. Once approved, please ship your return within 5 days.
- To be eligible for a return, jeans must be in new, unused in the original condition and packaging with tags attached. We will not accept any items that are not in this condition. Stained, worn, or used items will be rejected at the time of inspection in which you will be responsible for a $10 rejected return shipping charge to retrieve your worn item(s). DO NOT RETURN WORN, USED or SMELLY ITEMS.
- The invoice for rejected returns must be paid within 30 days, if the return shipping invoice is not paid by the stated time, it will be donated to the local community center.
- Any damaged or defective items must be photographed and sent to customer support within 3 days via our online Returns Center. You can upload a photo of the defective item once you login.
- Once your return is approved, you will receive step-by-step instructions on completing your return via email. You have 5 days to ship back your return after approval. If you do NOT ship your return within 5 days of approval, your return will be rejected by our warehouse.
- When shipping your return, please be sure to get tracking confirmation. Return packages are the customers responsibility until they are received by our warehouse.
- We do not provide free shipping labels, return shipping fees are the customers responsibility. (UPS, USPS, FedEX are all ok to use). Remember to send us tracking for a smoother process overall.
- Please allow up to 14 business days for our warehouse to process your exchange or issue you a refund.
- All returns must be scheduled with customer support --- CAUTION: not following the steps mentioned above can cause your package to be lost or delayed.
- Limited to 1 return per order.
All refunds will be subject to a restocking fee of $5 plus $.75 per item. The fee will be deducted from the total amount to be refunded. (Damaged or exchanged returns are exempt from the fee.)
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