Seel
What is Seel?
Seel automatically connects to everything you’ve ordered from all your favorite retailers while allowing you to visually track your packages, anytime, anywhere.
Merchants using Checkout+ can use Package Protection to compensate shoppers in the case of loss, theft, or damage to their order. If an order with Package Protection isn't delivered to the shopper in one piece, merchants will be paid out in full for the value of the package if the Package Protection claim is approved.
Loop partners with Seel to provide Package Protection for Checkout+ orders. Package Protection applies in the following situations:
Download the Seel app for iOS on the Apple App Store.
Download the Seel app for Android on the Google Play Store.
How do I report an order issue to get a replacement or a refund?
Click here!
Note: Seel will refund the cost of the item(s) alone. Shipping costs, taxes, and the Seel premium are not included. We also do not pay custom/duty fees.
Why do I need Seel Package Protection?
Seel offers you "peace of mind" package protection for all of your orders at an affordable price. The cost to you is only around 2% of the cart value to fully protect your package in the event that it is lost, damaged, or stolen.
Resolve Issues
What to do when your package is lost, stolen, or damaged. Click HERE
What Happens When My Order Issue is Resolved?
When an order issue is reported and resolved, your product will either be reordered or refunded depending on in-stock availability and percentage of discounts received. In some cases, order issues may not be approved per the Seel Package Protection policies.
In this article, you can read more about what to expect in each scenario and where to reach out for further questions:
If you have any questions regarding a reorder or refund completed through Seel Package Protection, you can reach out here and we'll be happy to assist however we can!
DEADLINES TO REPORT AN ORDER ISSUE
When you purchase Seel Package Protection, you can report an order issue for packages that may be lost, stolen, or damaged.
All issues must be reported within 60 days of the order date.
Ensure you report an issue within the respective deadlines:
- Damaged: Within 15 days of when the package was marked delivered
- Lost (domestic): Between 7* and 30 days from the last tracking update
- Lost (international): Between 20* and 30 days from the last tracking update
- Stolen: Between 5* and 15 days of when the package was marked delivered
*Seel requires these wait-to-file periods for stolen and lost orders as packages are sometimes delayed in transit or prematurely marked as delivered.
When and how do I contact the shipping carrier?
As Seel is a third party package protection service, there may be situations in which you will be directed to the shipping carrier for further assistance.
These situations include:
- Package is available for pickup
- Delivery was rescheduled
- Delivery was attempted and needs to be rescheduled
In these instances, we advice contacting the carrier (UPS, USPS, FedEx, DHL, etc...) directly as their team can help you locate and receive your package. They will likely ask for your tracking number, address, and may require a form of identification.
Below are support links to common carriers, but any other carrier's contact info can be found on their respective websites.
UPS
DHL
If you find your package is lost, stolen, or damaged, please reach out to us at: https://resolve.seel.com/
What info do you gather and how do you use my data?
Seel uses delivery and order information to provide as much detail as possible about your order. To do this, Seel parses your emails to collect order information such as tracking numbers, carrier names, and product info. We employ multiple layers of security to protect and secure customer data.
Note: Seel's use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.”