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SHIPPING INFORMATION

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information.The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery.

We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase. 

Orders ship within 3 business days --- pending availability and credit card verification. Once an order has been placed, it cannot be modified or canceled.

Please allow 1-3 business days for processing prior to shipping. If an order is placed on a Saturday or Sunday, it will ship out the following Monday (excluding Holidays).

You will receive a shipping confirmation email with tracking once processing is complete and your order ships out.

Once shipped, delivery time within the U.S. is 3-5 business days. For international orders, typically between 7-10 business days.

Please note we DO NOT ship on weekends or holidays. 

All orders placed before 12PM PST / 09AM EST / 11AM CST on a business day will have their order shipped that same day. Orders placed after 12PM will be shipped the following business day.

 

>>> TRACK YOUR ORDER <<<

 

DOMESTIC SHIPPING METHODS:

SERENEDE® offers complimentary priority shipping on all orders within the domestic United States.

USPS Priority

3 – 5 Business Days

FREE


INTERNATIONAL SHIPPING METHODS:

SERENEDE® ships worldwide:

USPS Priority Mail International

6 –14 Business Days*

Calculated Rate

 

CUSTOMS, DUTIES AND TAXES

* Depending on your location, you may be held responsible for customs duties and fees on your international order. Additionally, some international orders may receive delays at the destination’s customs office. Unfortunately, we cannot control the fees that you are charged at customs, the delays, nor can we predict what they may be.  We suggest that you contact your local customs office for additional information. Packages that are returned due to customs hold ups will be refunded to the customer once the items are received back in. Shipping fees will not be refunded.

SHIPPING FEES

Shipping fees are non-refundable. If you refuse any shipments from SERENEDE.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us.

This amount will be deducted from any credit issued. 

⚡CUSTOMER REVIEWS

WE LET CUSTOMERS DO THE TALKING.

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Midnight Black Jeans
Hi Ahmad, Our deliveries take 4-8 business days which is in your order confirmation and within your tracking email (not sure what you meant about taking a little longer). Tracking shows your order was delivered on 3/16/20 at 10:18AM (confirmed by driver). Please check your tracking for the PROOF OF DELIVERY notice that serves as proof. We DO NOT issue refunds for delivered packages. Please ask neighbors or other household members if they may have grabbed it. If you believe your package was stolen or misplaced please contact UPS and file an insurance claim --- https://www.ups.com/us/en/help-center/claims-support.page
I want every pair
Thekiddex
Work Jeans
bomb