Some orders may experience delays in order to ensure the safety of our team. Please allow up to 14 business days for your order to arrive. Once your order ships you will receive an email with your shipping information. ( Sometimes the email goes into the junk folder, please double check and add us to your primary inbox. ) 💫
- How long does shipping take?
- Orders arrive within 14 business days via UPS®.
- Order by 12/15 at 12PM EST to receive by 12/24
- Where do you ship to?
- United States
- International (Canada, United Kingdom, Germany, France, Spain, Japan, Italy)
- How much is shipping?
- United States | via UPS
- $10 Flat Rate or FREE on orders over $149
- International | via DHL
- $50 Flat Rate (orders under $199)
- $35 Flat Rate (orders over $200)
- FREE International Shipping on orders over $299
- Duties and Taxes will be applied.
- Where is my package?
- The best way to track your order is to check your shipping confirmation email or you can track your order HERE.
[ SHIPPING INFORMATION ]
Please make sure that your address is correctly entered and includes all relevant and/or required information (APT#*) to ensure that your package is properly delivered. Use the correct abbreviations, street numbers, building or apartment numbers. Once an order is placed it can not be canceled, changed or modified.
This is important to make sure your order arrives on time and doesn't get accidentally returned to us.
*We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
- Orders ship within 5 business days after inventory and credit card payment verification.
- U.S. orders ship with UPS® ground ( Visit UPS.com for delivery options.)
- International orders ship with DHL.
- When UPS® doesn't have access to your address location, they sometimes deliver your package to the closest UPS® Access Point. It is securely stored and only accessible by you and your information. (Visit UPS.com to learn more.)
- Once an order has been placed, it cannot be modified or canceled. Make sure you select your correct size.
- You will receive a shipping confirmation email with tracking once verification is complete and your order heads your way.
- Once shipped, delivery time within the U.S. is 9 - 14 business days.
- International orders arrive within 14-21 business days.
- Please note we do not ship on weekends or holidays.
Shipping fees are non-refundable. If you refuse any shipments from SERENEDE.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us.
This amount will be deducted from any credit being issued.
All sales are final on international orders, Black Friday, Cybermonday and discounted orders using promotional codes.
Read RETURN POLICY