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Delivery

Please allow up to 10 business days for your order to arrive. Once your order ships you will receive an email with your shipping information. ( Sometimes the email goes into the junk folder, please double check and add us to your primary inbox. ) 💫

How long does shipping take?

      • Orders arrive within 10 business days via UPS®.  

Where do you ship to?

      • United States
      • International (Canada, United Kingdom, Germany, France, Spain, Japan, Italy)

How much is shipping?

        • United States | via UPS
          • $10 Flat Rate or FREE on orders over $149
        • International | via DHL
          • $50 Flat Rate (orders under $199)
          • $35 Flat Rate (orders over $200)
          • FREE International Shipping on orders over $299
          • Duties and Taxes will be applied.

Where is my package?

      • The best way to track your order is to check your shipping confirmation email or you can track your order HERE

 

[ SHIPPING INFORMATION ]

Please make sure that your address is correctly entered and includes all relevant and/or required information (APT#*) to ensure that your package is properly delivered. Use the correct abbreviations, street numbers, building or apartment numbers. Once an order is placed it can not be canceled, changed or modified. 

This is important to make sure your order arrives on time and doesn't get accidentally returned to us.

 *We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase. 

 

  • Orders ship within 10 business days after inventory and credit card payment verification.
  • U.S. orders ship with UPS® ground ( Visit UPS.com for delivery options.)
  • International orders ship with DHL.
  • When UPS® doesn't have access to your address location, they sometimes deliver your package to the closest UPS® Access Point. It is securely stored and only accessible by you and your information. (Visit UPS.com to learn more.) 
  • Once an order has been placed, it cannot be modified or canceled. Make sure you select your correct size.
  • You will receive a shipping confirmation email with tracking once verification is complete and your order heads your way.
  • Once shipped, delivery time within the U.S. is 10 business days. 
  • International orders arrive within 14-21 business days. 
  • Please note we do not ship on weekends or holidays.

SHIPPING FEES

Shipping fees are non-refundable. If you refuse any shipments from SERENEDE.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us.

This amount will be deducted from any credit being issued. 

All sales are final on international orders, Black Friday, Cybermonday and discounted orders using promotional codes.

 

SHIPPING STATUS

Shipping statuses can be confusing sometimes. This article includes definitions to help you to understand a particular status.

Status Description

Electronic Shipping Info Received

This scan indicates that the shipper has notified the Postal Service that they intend to submit the item for processing and delivery. 

Before the tracking information is sent, the tracking page may show "Not Found." This is to be expected. Once the information is sent, you may notice the tracking page indicates "Pre-shipment" with a "Label Created" time.

Acceptance This scan indicates that a Postal Service employee has accepted the item at a Post Office and/or that the carrier has picked up the item at a customer's residence/business.
Processed Through Sorting Facility This scan indicates that the order has been processed and left the UPS sorting facility. The item is currently in-transit to the destination.
In-Transit For these packages, tracking on the UPS website will show when a package is In-Transit and expected to arrive by the delivery date shown with "In-Transit: Arriving Late"
Arrival at Unit/Out for Delivery These scans indicate that the package has been scanned at the final postal facility where delivery will take place within 24 hours, as well as confirmation from the mailman that the item has been delivered or picked up by the recipient.

 

  

Read RETURN POLICY